We want you to be 100% happy with your purchase.
If you’re not completely happy with your order, don’t worry . You can return your items for a full refund provided they are returned within 14 days of receipt in an unused, unopened and resalable condition.
Please return your items to the address below, including a note inside with your reason for returning and your order number. If you need any help, please call us on: 01795 599442
57 West Street
Please allow 10 working days for your refund to be processed. When your return is complete, you’ll receive a confirmation email if you supplied your email address when ordering, otherwise, you will see the funds returned to the card you made payment with.
Unwanted goods must be returned in a fully resalable condition and any original packaging must be intact. We reserve the right to refuse a refund if goods are not returned in a resalable condition or is damaged.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. The cost of returning goods will be borne by you unless the goods are faulty. Postage paid will not be refunded.
If the goods supplied to you are damaged on delivery or items are missing, you should notify us in writing via email within 7 days. If you have any other complaint about the goods, you should notify us in writing via the email address shown below, as soon as possible, but in any event within 7 days of the date you received the goods.
This returns policy does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow the manufacturer’s instructions and does not affect your statutory rights.