Welcome to the Hours Knit & Stitch site. We want you to know what information we learn about you when you visit the site and what we do with that information.
This has been updated to comply with the General Data Protection Regulation (GDPR), for all citizens of the European Union (EU) as of May 25th, 2018 and is for the site Hours Knit & Stitch. ‘Our’ or ‘we’ refers to Hours Knit & Stitch as the site.
Hours Knit & Stitch acts as a controller of your personal data, you can contact us here: 57, West Street, Sittingbourne, Kent. ME10 1AN, UK
WHAT DATA DO WE COLLECT?
When you use this website, you may be asked to provide certain information by filling in a form or you may purchase yarn from us. For each or these we will collect your name and contact details. For our mailing list we may ask for further information.
We do not collect any sensitive information from you including financial information. When you purchase a product from us, we use WooCommerce and PayPal to process the transaction.
In addition, we may gather other information about your use of the website, using cookies.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
WHY DO WE COLLECT PERSONAL INFORMATION?
We collect names and emails, so we can contact you electronically. We use MailChimp to send out emails.
We collect names and contact details when you purchase a product from us, so we have a record of the transaction.
HOW DO YOU USE MY PERSONAL INFORMATION?
We will use this data to fulfil our agreement with you; to provide you your purchase and/or to send you emails.
We may use information that you provide or that is obtained by us to provide you with relevant information though our marketing programs.
HOW SECURE IS THE INFORMATION I PROVIDE TO YOU?
We will treat all your information in strict confidence, and we will take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
DO YOU DISCLOSE MY PERSONAL INFORMATION TO ANYONE ELSE?
We do not rent, sell or share information that we collect, from our site visitors.
We will disclose information and data relating to you to any regulatory or government authority in response to a lawful request received from them.
We may also disclose data if we transfer our rights and duties under our agreement with you.
CAN I REQUEST TO SEE THE PERSONAL DATA YOU ARE HOLDING FOR ME?
You have the right to see the personal data (as defined in the Data Protection Act and now the GDPR) that we keep about you. If you would like to know the information, we are keeping about you, please contact us. In addition, if you are concerned that any of the information, we hold on you is incorrect please get in touch. You can contact us here.
WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
When you complete a sign-up form, on Hours Knit & Stitch, you are giving consent to us to add you to our mailing list and we can use that as our legal basis for contacting you.
We use Legitimate Interest, when these interests are not overridden by your data protection rights. We may promote, market and advertise our products and services, so you are aware of what is available.
We use contract as our legal basis when you purchase a product from us as you are entering into a purchase contract with us.
HOW LONG DO YOU RETAIN MY DATA?
We will retain your information for as long as you are happy to be on our mailing list or continue to be a member of the site. Contract data we will retain for a maximum six years.
You have the right to withdraw your consent at any time; there is an unsubscribe link at the bottom of every email that is sent out or you can reply the any email sent requesting to be removed from the list.
You have the right to lodge a complaint with the ICO, if you think we are not handling your data in the way you would like or if you feel we have not handled your complaint to us in a timely way.
You have the right to ask what information we hold about you and you can do so by contacting us. We will aim to respond within 28 days.
HOW CAN I GET MY NAME REMOVED FROM THE TOP SALES WORLD MAILING LIST?
If you want to be removed from our mailing list, please send an email to firstname.lastname@example.org with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request. In addition, each electronic or SMS mailing we send you will contain details of how you can unsubscribe.
HOW DO I CHANGE ANY DETAILS STORED ON MY HOURS KNIT & STITCH ACCOUNT?
Your username and password must be kept confidential by you and must not be disclosed to, or shared with, anyone. Where you do disclose to or share with anyone your username/ password you are solely responsible for all activities undertaken on our Website using your username/ password.
To change any of your registered details on www.hoursknitandstitch.co.uk, sign in using your existing username and password, click on ‘My Account’, enter your existing login name and password and enter a new username and/or password and click submit.
If you want us to correct or change any personal or other information about you held by us, please let us know. You can contact us here.
THIRD PARTY LINKS AND SERVICES
Hours Knit & Stitch site is not directed to, nor we do knowingly collect information from, children under the age of thirteen (13).
HOW CAN I CONTACT YOU?
CHANGES TO THIS POLICY